TAI CHAN MACHINERY INDUSTRIAL CO., Ltd. established in 1978, specializes in manufacturing various kinds of machinery for the woodworking industry. When we first started, TAI CHAN’s main focus was on traditional woodworking machines, then we moved on to developing NC & PLC controlled panel saw machines.

Question 1

Quality & Production Process? Use reliable components?

Answer

Unlike other manufacturers, our machines are specialized for mass production and use heavier and more rugged components than what’s found on the market today. ■Key components such as spindle shafts are tested for spindle run out, dynamically balanced, hardness testing etc… ■Round rod linear guide-ways are fitted with high quality German made magnetic scales for increased accuracy.

Question 2

Factory Location, Production Capacity & Size?

Answer

With 2 large factories spanning over 8000 square meters, we are well prepared to take on large orders.
While every month is different, in previous years we have successfully assembled and shipped over 30 custom machines per month to various customers worldwide.
Get in touch if you would like tour of our facilities.

Question 3

Testing & Inspection?

Answer

Strict Quality Control procedures are in place for each machine assembly process.
Incoming components are inspected thoroughly for defects and to make sure each part is according to specification.

Question 4

Industry Experience?

Answer

Over 30 Years, custom made, all kinds of production lines.

Question 5

Well Known Customers?

Answer

We have supplied panel saws to some of the top furniture manufacturers in Taiwan , such as SAKURA, Hundrey Dynasty furniture, STRAUSS etc… As well as international Dealers such as CANTEK in Canada, and many more customers in Vietnam & China etc…

Question 6

Product Certification?

Answer

ertifications: CE (SR EN 45011:2015)

Question 7

How do you compare your machines with Chinese suppliers?

Answer

■Better Machine Performance ■Reliable & Stable ■Better Components & design = Increased Machine Life ■Minimal After Sales Troubleshooting

Question 8

Machine Maintenance? New Parts Delivery?

Answer

Maintenance In case the problem you have with your equipment cannot be solved by a sole spare part, our Team of experts are on stand by to provide solutions and maintenance. If need we will travel on site to make sure your machine’s are running at full potential. We currently have service offices in Vietnam, & China. For other locations, service will be offered through our dealers or directly through our service team depending on the situation. Spare Parts Just like our dealers, we have our own warehouse Taichung (Taiwan) where we have most original spare parts in stock. This guarantees critical components are available on request. As soon as we receive a request from one of our dealers or clients for a certain part, we check our systems to see whether the spare part is available. If so, we immediately ship the product, so the damaged part can be replaced within a short time.

Question 9

Pricing Policy

Answer

Machine technical and certification requirements are different for each market and will vary according to dealership locations, and customization needs.
We don’t have a standard pricing per machine as every machine will be customized.
But we guarantee prices are kept confidential to ensure you stay competitive. Get in touch with our sales to discuss your options.

Question 10

What kind of training program do you offer for dealers?

Answer

Sales Training: Our Sales key point app is available . Additional manuals, PDF documentation are available in English for installation. Technical Training: We offer onsite training after the purchase of one of our machines. This usually happens during the installation process as well as the test run period.

Question 11

Do I need to pay for training?

Answer

Basic training, as mentioned above, is offered onsite.
If further training is needed we will do our best to accommodate you and your needs.

Question 12

What support materials do you have?

Answer

English Manuals and other PDF documentation is available upon request.

Question 13

Catalogs, Marketing & Sales kits?

Answer

Catalogs can be downloaded here Our Sales App

Question 14

Starting a technical service center will you support me? How?

Answer

Yes, at Taichan we believe in offering the best support to our partners worldwide.
Get in contact with us, and we can discuss how to accommodate your needs. For example: Additional Onsite Training Show Room Machines Marketing Materials Spare Parts